Rules and regulations of the sklep.cricoteka.pl online shop
§ 1. Definitions
Shop – online shop operated at sklep.cricoteka.pl by the
Centre for the Documentation of the Art of Tadeusz Kantor
Cricoteka, entered in the register of cultural institutions RIK
with the number 9/99, NIP number 675-10-00-601, KRS number
000870706, established in Krakow, ul. Nadwiślańska 2-4;
Customer – a person who places an order with the Shop;
Goods – objects offered for sale in the Shop;
Rules and Regulations – the present Rules and Regulations that
have been developed in accordance with the Polish Act of 30th May
2014 on consumer rights and the Act of 18th July 2002 on rendering
electronic services.
To place an order with the Shop it is necessary to have a
device which allows browsing websites and to have an electronic
mail address.
Immediately upon placing an order the Customer receives an
acknowledgement e-mail confirming the receipt of the order with the
Shop.
An order is accepted to be processed after the Shop has
received from the Customer a confirmation message in reply to the
e-mail referred to in § 2 of subsection 3 of the present Rules and
Regulations.
Orders will be processed once it is confirmed that the Goods
are in stock a relevant payment is registered on the Shop's
account. In case of unavailability of some of the Goods covered by
the order the Customer shall be informed on the status of the order
and decide on the manner in which they wish to proceed (partial
completion of the order, allowing for a prolonged time for delivery
or cancelling the whole order).
A limited number of Goods shall be available for promotion
sales and sales and orders shall be executed according to the
sequence in which the confirmations for the Goods are recorded,
until such time that all the stock of Goods covered by this form of
sale is exhausted.
A VAT invoice shall be issued upon the Customer's request. The
VAT invoice shall be issued when all the Goods are confirmed in
stock and ready for shipment.
The Customer can modify the order until the moment of
dispatching the Goods or issuing the invoice.
The Customer can delete the entire order until the moment of
dispatching it.
The Customer can modify or cancel an order in accordance with §
2 of subsection 7 and 8 by contacting the Customer Service Office
at the following e-mail address: sklep@cricoteka.pl
All prices shall be provided in Polish zlotys and include VAT.
The price specified next to each product shall be binding upon
placing an order by the Customer. The Shop reserves the right to
change the prices of the Goods available in the store, introduce
new Goods, conduct and cancel promotions on the Shop's websites or
alter the promotions.
Payment for shipping is the cost of delivery calculated
according to the price of the Polish Post, in proportion to the
weight and size and cost of the package. Posters are sent in a
separate tube. The total cost of shipping the order is given in the
"order summary" before the final order is placed.
Orders are completed on the day of posting the payment to your
account.
Orders are shipped on every Thursday of the week and include
orders placed and paid up to the preceding day (Wednesdays).
The Customer can choose to pay for the ordered Goods in the
following ways:
by bank transfer to the online Shop bank account;
by PayPal.
§ 3 Right to Withdrawal
The Customer may withdraw from the agreement concluded with the
Shop without providing any reason within 14 days from the date of
the receipt of the Goods or the date of concluding the agreement,
provided that the fulfilment of the agreement does not consist in
issuing of Goods from the warehouse. To keep the deadline for
withdrawal it is sufficient to submit a written declaration of
withdrawal. The declaration may be submitted by withdrawal form
which is an annex to the present Rules and Regulations.
Should the Customer withdraw from the agreement, the Shop shall
within 14 days refund the Customer an amount equal to the Goods
price including the cost of shipping, but not before the Shop
receives the Goods or the Customer presents proof of returning
them. Refund payments shall be made using the same method of
payment as that used by the Customer for the purchase.
The refund of shipping costs is valid only for the least
expensive shipment manner offered by the Shop.
The Customer shall return the Goods to the Shop within 14 days
from the date of withdrawal from the agreement.
The Customer shall bear the cost of returning the Goods.
In the case of audio or visual recordings delivered in a sealed
package the Customer shall not be entitled to withdraw from the
agreement if the package has been opened after delivery.
The Customer shall not be entitled to withdraw from the
agreement in the case of the sale of periodicals or magazines.
In the case of ordering digital data which are not recorded on
a data storage device if the Customer has agreed to begin to fulfil
the obligation before the deadline for withdrawal from the
agreement, the Customer shall not be entitled to withdraw from the
agreement.
The Customer shall bear responsibility for decreasing the value
of the Goods as a result of using it in a manner going beyond the
manner necessary to establish the characteristics of the product,
its features and operation.
§ 4 Complaints
The Shop undertakes to supply the ordered product to the
Customer free of defects. Should the Customer find any mechanical
damage caused during delivery or complain directly with the seller,
the Customer shall return the damaged product by post to the Shop's
address. The Shop does not accept returns of Goods paid for by COD
method of payment.
Products should be returned together with a copy of the
received VAT invoice or receipt and a statement of complaint
specifying the reason for complaint.
Complaints will be processed within 14 days after the package
with the damaged Goods was delivered to the Shop.
In the case of justified complaint the damaged Goods shall be
repaired or replaced with ones free of defects, and should it prove
impossible, the Shop shall reimburse the buyer the price equivalent
to that paid for the product or offer a selection of other Goods
available in the Shop.
The Shop reimburses the cost of sending back the damaged Goods
immediately upon accepting the complaint.
Note that the delivered Goods may differ in appearance from
those stated on the Shop's website. Such differences follow from
other display settings of the Customer's monitor and are not
grounds for complaining.
§ 5 Final provisions
The sale agreement is concluded between the Customer and the
Centre for the Documentation of the Art of Tadeusz Kantor Cricoteka
30-527 Kraków, ul. Nadwiślańska 2-4. The consolidation, securing
and sharing of the vital provisions of the concluded agreement is
executed through printing the VAT invoice and submitting it to the
Customer along with the parcel.
The sale agreement is concluded in accordance with the Polish
law and in the Polish language.
Any dispute arising out of the sale agreement shall be settled
by the competent local court of general jurisdiction, i.e. the the
court having jurisdiction over the respondent's seat or having
jurisdiction over the place of fulfilment of the agreement.
Annexe No 1 to the Rules and Regulations
TEMPLATE WITHDRAWAL FROM AGREEMENT FORM
(complete and submit this form only if you want to withdraw
from the agreement)
Addressee [here the businessman should enter the name of the
businessman, full postal address and, if available, fax number and
e-mail address]
I/We (*) hereby inform (*) about my/our withdrawal from the
sale agreement of the following items (*) delivery agreement of the
following items (*) contract for specific work which consists in
making the following works (*)/service contract (*)
Date of contracting the agreement(*)/receipt(*)
Consumer's/Consumers' first name and surname
Consumer's/Consumers' address
Consumer's/Consumers' signature (only if the form is submitted
in paper form)
